Privacy Policy

Privacy Statement

Privacy issues are very important to us, given the current regulatory and technical environment and we are committed to protecting your privacy.

Use of Personal Data

We will collect information and use it for the following purposes:

When opening an Account and placing an order with us we need to know your name, e-mail address, delivery address, credit or debit card number and the card’s expiry date. We use this information in order to process and run your Account, for credit purposes, marketing, market research and analysis and to notify you of the status of the order.

We also ask you for your telephone number which enables us to contact you urgently in the event of there being a problem or query with your order or Account.

Should you enter a competition or other promotional feature on our website we may ask you for your name, address and e-mail address in order that we may efficiently administer the competition and promotion as well as notifying the winners.

We may disclose your information to other parties for the purposes of processing and fulfilling your order.

We may also use the information that we collect from you to notify you from time to time about functionality changes to our website, the service that we provide and details of special or promotional offers.

Protection of Personal Data

We have taken every possible precaution to create a secure environment to protect the personal information supplied by you to us when making an order or opening an Account. When an order is placed or Account opened we offer the use of a secure service. Essentially we have adopted the industry standard encryption methods in that the secure service software (SSL) encrypts all information input before it is sent to us. In order to comply with the Data Protection Act 1998 and for maximum peace of mind we can advise that we have implemented strict security procedures in relation to the storage and disclosure of information which you have given to us for the purpose of preventing unauthorised access. For security reasons and to protect your right to privacy we may occasionally request proof of identity from you before disclosing any sensitive information to you or accepting any order from you.

Cookies

Cookies are small text files that a website stores on your device. We use them on impactdetect.com and our secure order and support site, secure.impactdetect.com. Some are needed for the sites to work; the others are optional and we only use them if you agree.

Strictly necessary (always on). These keep you signed in to the support centre, remember your cookie choices, and allow our payment provider, Stripe, to take payments securely and prevent fraud. The sites cannot work properly without them, so they cannot be switched off.

Analytics (optional). With your consent we use Google Analytics to understand how visitors use our sites, for example which pages are visited and how people found us, so we can improve them. It sets cookies named _ga and _ga_…, which last up to 2 years.

Advertising (optional). With your consent we use Google Ads to measure whether our adverts lead to visits and orders. It sets cookies named _gcl_…, which last up to 90 days.

When you first visit, a bar at the bottom of the page asks for your choice, and no optional cookies are set until you accept them. You can accept or reject each type, and change your mind at any time using Cookie settings in the footer. Your choice is remembered for about 6 months and applies to both of our sites. You can also delete cookies at any time in your browser settings.

Disclosure of Information to Third Parties

We do not sell, trade or rent your personal information (data) to others. We may choose to do so in the future with carefully selected and trustworthy third parties. Should you not wish us to do so then kindly advise us by sending an e-mail to info@impactdetect.com. We may provide statistics or analytical records about our customers, sales, and traffic patterns to reputable third party vendors but this information will not include any personally identifying information on you.

We employ third parties and individuals to perform certain functions on our behalf. Examples of these might be a courier delivering your goods to you, analysis of data, provision of marketing assistance, processing credit card payments and provision of a customer services department. Please rest assured that those companies and individuals who have access to any such personal information are not permitted to use this information for any other purposes and they are required to process any such data in accordance with the Data Protection Act 1998.

Transfer of Data

The information that you enter may be transferred outside the European Economic Area for the purposes of processing and maintaining your Account with us. Any transfer of personal information outside the European Economic Area will be done so as to ensure that the information is processed only in accordance with our Privacy Policy and in strict compliance with the Data Protection Act 1998.

Access to Information

You may obtain details of the personal information we hold on you by e-mailing us at info@impactdetect.com. Our Data Protection Officer will revert to you within 5 working days. There is a statutory fee of £10.00 payable prior to accessing this information.

Consent and Data Protection

By using our website you irrevocably consent to authorising us to collate, collect and use this information. Any changes to our privacy policy will be updated and posted on this page of our website.

Opt Out

You can opt out of e-mail updates by clicking the relevant link listed at the bottom of each email campaign that we send. The link will allow you to either amend your details to let us know which information you would like to receive or to remove yourself entirely from our email updates.

Contact

If you have any comments, suggestions or concerns about this Privacy Policy please e-mail info@impactdetect.com.